Get in Touch With Us
Got a question about one of the online casinos we cover, spotted something that needs updating, or just want to tell us we got something wrong? This page covers how to reach the USA Casino team, what we can help with, and how quickly you can expect to hear back.
Ways to Get in Touch
Email is the best way to reach us. Send your message to [email protected] and a member of our team will read it personally — we don't rely on automated replies to stand in for a real answer.
To help us route your message quickly, it helps to mention:
- Which page or casino review your message relates to, if any
- Whether you're asking a question, reporting an issue, or offering feedback
- Any relevant details, such as the state you're located in if your query relates to eligibility or licensing
We aim to respond within two working days. During busier periods it may take a little longer, but every message gets a reply.
What We Can Help With
USA Casino exists to help readers compare licensed online casinos serving the US market, so most of the messages we receive fall into a handful of categories:
- Questions about a specific casino — If you want more detail on how a welcome offer, wagering requirement, or payment method works before you sign up anywhere, ask us directly.
- Corrections — Bonus terms, licensing details, and payment options change often. If you notice something on the site that looks outdated or incorrect, please tell us so we can look into it.
- Content suggestions — If there's a topic you'd like covered in more depth, such as a particular payment method or a state-specific rule, let us know.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, say so in your message. We'll point you toward appropriate support resources rather than treating it as a routine enquiry.
- Partnership or editorial enquiries — If you represent a casino operator or a relevant organisation, introduce yourself and explain what you'd like to discuss.
What We Can't Help With
We're an independent comparison resource, not a casino operator. That means we can't process deposits or withdrawals, access your player account, resolve a dispute with a casino directly, or override the terms of a bonus offer. For anything account-related — a stuck withdrawal, a locked login, a bonus that didn't apply correctly — the casino's own customer support team is who can actually make changes to your account. Most of the operators we compare, including licensed and regulated casino sites, offer live chat or email support for exactly this kind of issue.
A Note on How We Cover This Industry
Our reviews and rankings are researched independently, and any commercial relationships we have with casino operators do not decide how a site is rated or where it appears on our comparisons. If you ever think an offer, a licensing claim, or a piece of information on this site is inaccurate, we'd genuinely rather hear about it than leave it uncorrected. Reader feedback is one of the ways we keep our coverage of the best online casinos, bonus terms, and payment methods accurate over time.
If You Need Support Right Now
If gambling has stopped being enjoyable or is affecting your finances, work, or relationships, please reach out to a support service in your state or the National Council on Problem Gambling helpline rather than waiting on an email reply from us. Most licensed US casinos also offer built-in tools — deposit limits, time-outs, and self-exclusion — that you can activate directly through your account settings. Mentioning this in your message to us will not be treated as a routine query; we'll do our best to point you toward the right resource straight away.
What Happens Once You've Written to Us
- Your message is read by a real person on our team, not a bot.
- We check whether it needs input from someone else — for example, a factual correction gets verified against current sources before we update anything.
- You receive a direct reply, usually within two working days.
- If your message flagged an error on the site, we'll let you know once it's been reviewed and corrected.
Thanks for taking the time to reach out. Whether it's a quick question or detailed feedback, it genuinely helps us keep this site useful for everyone comparing online casinos in the US.